Refund policy
At Rozafa Prints, we’re dedicated to providing high-quality printing services and ensuring your satisfaction. Please review our return and refund policy below to understand the steps to take if you are not completely satisfied with your order.
Returns and Eligibility
Due to the custom nature of our products, returns are only accepted for items that are defective, damaged, or incorrect upon arrival. We cannot accept returns for items that were correctly printed and in good condition. Please inspect your order upon receipt and contact us if there are any issues.
How to Initiate a Return
If your order is defective, damaged, or incorrect:
- Contact our Customer Service team at rozafaprints@gmail.com within 7 days of receiving your order.
- Provide your order number, a description of the issue, and photos of the item showing the defect or damage.
- Our team will review your case and provide instructions for return or exchange if eligible.
Refunds
Refunds are issued in the following cases:
- Defective or Damaged Items: If an item is found to be defective or damaged upon arrival and cannot be replaced, we will issue a full refund.
- Incorrect Items: If you receive an incorrect item, we will either send a replacement or issue a full refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days, and the funds will be returned to your original payment method.
Non-Refundable Situations
We cannot accept returns or provide refunds for:
- Custom prints that match your order specifications
- General dissatisfaction with an item not due to damage or defect
- Orders outside the 7-day return request period
Contact Us
For questions or concerns about our return and refund policy, please contact us at [contact email] or call us at [phone number]. Our customer service team is here to help you with any issues and will work to resolve them promptly.